Frequently Asked Questions
International Orders
- Can my order be delivered internationally?
- Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in various countries. Through Borderfree, we can present product prices in the international currency of our customer's choice, AND we can offer competitive international shipping costs and the lowest possible guaranteed order total. For a list of available shipping countries and shopping currencies, please visit our international landing page.
- What items cannot be shipped internationally?
- We offer International Shipping on most items. Items NOT eligible for international shipping include:
- Oversized items or items delivered by our In-Home Delivery Service
- Hazardous materials, live botanicals, aerosols, food products and other items restricted from exporting
- Gift Cards
If you are in Canada, call 855-689-7582 for information on pricing and ordering.
- How will I know how much my order will cost?
- After you've added items to your basket and clicked on the checkout button, Borderfree will calculate and display a guaranteed order total in your preferred currency — including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, and any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
- Are there any additional costs that will be due upon receipt of my order?
- No. When you use the Borderfree global checkout, you will be given a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as C.O.D. charges.s
- What payment options do you support?
- Our shipping partner Borderfree supports Visa and MasterCard for all international orders.
American Express is accepted for orders purchased in US Dollar, Australian Dollar, British Pound, Canadian Dollar and European Euro. In China we also accept China Union Pay.
- I live in the U.S. Can I use Borderfree to ship an order internationally but pay in U.S. Dollars (USD)?
- Yes. You can ship internationally using a U.S. billing address and a U.S. credit card (Visa or MasterCard). This also works if you're an American traveling or living abroad.
- What currencies does Borderfree Support?
- Currently, Borderfree supports billing in over 40 global currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see product prices in your selected currency.
- What are my international shipping options?
- A specific delivery promise will be quoted during checkout based on your selected destination country and the shipping methods available for the items in your shopping cart.
- How much does international shipping cost?
- International shipping is calculated using a number of factors, including the number of items you are purchasing, the weight of the items, and the destination country/region.
- When am I billed and what will my credit card statement say?
- Your credit card will be billed by Borderfree when your package is shipped to its final international destination. "51*Mark and Graham" will appear on your credit card statement.
- How much duty and taxes are charged on international orders?
- Duty (or customs tariffs) is set by the destination country's customs authorities and is based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree global checkout.
- Do you ship to U.S. military addresses (APO/FPO)?
- Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as other international orders. To do this, you should shop as if shipping to an address within the U.S.
- I live outside of the U.S. Can I use Borderfree to ship to a U.S. address?
- All international orders must have a ship-to destination outside of the United States. We cannot support customers with international billing addresses shipping to U.S. addresses.
- Do you ship furniture items internationally?
- Unfortunately, international shipping restrictions prevent us from shipping oversized items to some countries outside of the U.S. View details of what is ineligible.
- How can I track my international order?
- You can track the progress of your international package(s) here.
- Who should I contact if I have questions regarding my order after I have made a purchase?
- Please contact us at international@markandgraham.com or +800 15006666 and Mark and Graham will gladly be able to assist you with any questions regarding your international order.
- Can I purchase or redeem international gift cards?
- Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.
- What's your return policy for international orders?
- On all international orders, our partner Borderfree will credit refund amounts for returned items to you in the same currency using the same exchange rate as your original order.
For complete information about our return policy, visit our International Returns page.