Frequently Asked Questions
International Orders
- Can my order be delivered internationally?
- You can shop online and deliver to select areas within Canada by visiting markandgraham.ca.
- Are there any additional costs that will be due upon receipt of my order?
- If applicable, you will be able to view the duty and other taxes we are required to collect within the global website checkout.
- What are my international shipping options?
- A specific delivery estimate will be quoted during checkout on the local region's website, including shipping methods available for the items in your shopping cart.
- How much does international shipping cost?
- Shipping is calculated using several factors, including the number of items you are purchasing, the weight of the items, and the destination you are shipping to.
- Do you ship to U.S. military addresses (APO/FPO)?
- Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as other international orders. To do this, you should shop as if shipping to an address within the U.S.
- How can I track my international order?
- Orders placed through our global websites may be tracked using their Order Tracking options. Please visit the global website for more information.
- Who should I contact if I have questions regarding my order after I have made a purchase?
- Please visit the global website for more information. Alternatively, you can contact us: Mark & Graham International Customer Service +800.15006666 +800 15006666
- Can I purchase or redeem international gift cards?
- Gift cards are available for purchase and redemption in select countries. Please visit the global website for more information.
- What's your return policy for international orders?
- Orders placed through our global websites may or may not be eligible for return. Please visit the global website for more information.
Alternatively, you can contact us: Mark & Graham International Customer Service +800.15006666 international@markandgraham.com
For complete information about our return policy, visit our International Returns page.